Get Support
Contact Helios Tours
Get help and support for your business account and services
Submit Support Request
Describe your issue or request in detail...
Support
Frequently Asked Questions
Find quick answers to common questions about our services.
You can cancel your booking by logging into your account and going to 'My Bookings', or by contacting our support team. Cancellation policies may apply depending on the timing and type of service.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are processed securely through our encrypted payment system.
We aim to respond to all support requests within 24 hours during business days. For urgent matters, please call our support hotline for immediate assistance.
Yes, you can modify most bookings depending on availability and the service provider's policy. Some modifications may incur additional charges. Contact our support team for assistance.
In case of severe weather conditions that make activities unsafe, we offer full refunds or the option to reschedule your booking at no additional cost. Safety is our top priority.